Are pets allowed?
Sorry but no pets please.
Is there any storage for skis/ bikes/ other outdoor equipment?
Yes downstairs there is storage space or next to the Grand Massif bubble also has ski storage.
Are towels and linen provided?
Yes both towels and linen will be provided for the number of guests. There are also hot tub towels that can be used should you wish to use to the hot tub.
Smoking?
This is a non- smoking property.
Noise?
Please respect our neighbours by keeping the noise down during evening hours.
Check in/check out times ?
Please be mindful of our checkout times to allow cleaning for our next guests.
Check in 16:00 Check out 10:00 -you will be met by Andy from Samöens services who is also available if you have any issues during your stay.
Is there an option for early check in/ late check out?
Please contact us with any requests.
Is parking available?
There is space for 1 or 2 cars with other parking nearby.
What if I need to cancel?
Up to 8 weeks before arrival…100% refund.
8 weeks to 6 weeks before arrival…75% refund.
Between 6 weeks and 2 weeks before arrival…50% refund.
Inside 2 weeks to arrival…no refund…..for this you would have to claim against travel insurance.
Where will I find the WIFI code?
There is a welcome book in the living room- WiFi codes etc will be found in there.
Nearby restaurants / supermarkets ?
There are a list of restaurants in the village and surrounding areas on the Samöens tab of the website. Local supermarkets are also listed on there.
Where do we put the rubbish / recycling?
In the industrial bins provided at multiple places around the village.
Public transport?
The Ski bus stop is 50 metres away which is on the Turquoise line from the Grand Massif Express which runs during the winter.
It is a 5 minute walk to the town centre.